Apr's CV
Apr 2025 - Present
GENERAL CLAIMS COODINATOR
Profile summary
Experienced General Claims Coordinator with 9 years of background in insurance operations, banking transactions, and credit administration. Brings expertise in claims management, customer relations, and regulatory compliance across the Philippines and the GCC region. Committed to maintaining operational accuracy and delivering consistent service standards through recordkeeping and client communication.
Career highlights
Claims Coordination and Management: Managed the complete lifecycle of insurance claims at Union Insurance Company PJSC, ensuring timely and accurate registration procedures while streamlining the intake process.
Customer Relations and Support: Handled complaints, welcomed guests, answered inquiries, and processed account maintenance as a Customer Relation Officer at Enterprise Bank Inc.
Banking Operations and Transactions: Processed cash deposits, withdrawals, check encashment, remittances, and fund transfers accurately while maintaining and balancing the cash drawer as a Bank Teller.
Loan Processing and Administration: Processed and reviewed loan applications and supporting documents for completeness and accuracy while ensuring compliance with internal policies and regulatory requirements.
Key skills
Professional experience
Manages the complete lifecycle of insurance claims and registration procedures, directing communication between claimants and insurers while overseeing onboarding support for team members.
- Streamlined the claims intake process.
- Analyzed claim submissions to identify trends and discrepancies.
- Collaborated with cross-functional teams to execute process enhancements.
- Provided training and support to new staff members.
Directed client relations and administrative operations, establishing communication channels between customers and internal departments. Managed key accounts, resolved complex complaints, and maintained service standards for all visiting guests.
- Processed account maintenance and tracked CRM cases to support sales targets.
- Welcomed guests, answered inquiries, and ensured a positive experience for all visitors.
Directed daily branch operations and customer service delivery, maintaining compliance standards and accurate financial recordkeeping across banking transactions.
- Processed cash deposits, withdrawals, check encashment, remittances, and fund transfers while balancing cash drawers and maintaining transaction records.
- Verified customer identities, handled account inquiries, resolved transaction discrepancies, and coordinated with relevant departments when required.
- Identified and reported suspicious or unusual transactions in accordance with compliance procedures while maintaining confidentiality of customer information.
Directed loan processing workflows and verified customer financial documents for accuracy. Coordinated with internal departments to obtain missing records while ensuring adherence to lending policies and regulatory requirements.
- Entered and maintained accurate loan application data in the system while monitoring files from submission through disbursement.
- Followed up on pending applications and required documents to ensure compliance with internal procedures.
- Provided professional customer service by responding directly to loan-related inquiries.
Education
Languages
English · Professional
Tagalog · Professional